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Publications


Selected Publications [ABS Journal Ranking] (VHB3 Journal Ranking):

2017

Schaarschmidt, M., Walsh, G., Evanschitzky, H. (2017). Customer Interaction and Innovation in Hybrid Offerings: Investigating Moderation and Mediation Effects for Goods and Services Innovation, Journal of Service Research, forthcoming. [4*] (A)

Kearney, T., Walsh, G., Barnett, W., Gong, T., Schwabe, M.,Ifie, K. (2017). Emotional intelligence in front-line/back-office employee relationships, Journal of Services Marketing, 32 (2), 185-199. [2*] (C)

Walsh, G., Brylla, D. (2017). Do product returns hurt relational outcomes? Some evidence from online retailing, Electronic Markets, 27 (4), 329-339. [2*] (B)

Albrecht, A. K, Walsh, G., Brach, S., Gremler, D. D., van Herpen, E. (2017). The influence of service employees and other customers on customer unfriendliness: a social norms perspective, Journal of the Academy of Marketing Science, 45 (6), 827-847. [4*] (A)

Albrecht, A. K., Walsh, G., Beatty, S. (2017). Perceptions of Group versus Individual Service Failures: Blame Attribution and Customer Entitlement, Journal of Service Research, 20 (2), 188-203. [4*] (A)

Dose, D., Walsh, G., Ruvio, A., Segev, S. (2017). Investigating links between cultural orientation and culture outcomes: Immigrants from the former Soviet Union to Israel and Germany, Journal of Business Research, 82, 281-289. [3*] (B)

Hammes, E. K., Walsh, G. (2017). Service Employees' Job Demands and Two Types of Deviance: The Moderating Role of Organizational Resources, Marketing - ZFP, 39 (1), 15-26. (C)


2016

Gurtner, S., Reinhardt, R. (2016). Ambidextrous Idea Generation-Antecedents and Outcomes, Journal of Product Innovation Management, 33 (S1), 34-54. [4*] (A)

Walsh, G., Schaarschmidt, M., von Kortzfleisch, H. (2016). Employees' company reputation-related social media competence: Scale development and validation, Journal of Interactive Marketing, 36, 46-59. [3*] (B)

Walsh, G., Dahling, J. J., Schaarschmidt, M., Brach, S. (2016). Surface-acting outcomes among service employees with two jobs: Investigating moderation and mediation effects, Journal of Service Management, 27 (4), 534-562. [3*] (B)

Walsh, G., Albrecht, A. K., Hofacker, C., Grant, I.,Takahashi, I. (2016). Developing and validating a scale of consumer brand embarrassment tendencies, Journal of Business Research, 69, 1138-1147. [3*] (B)

Walsh, G., Albrecht, A. K., Kunz, W., Hofacker, C. (2016). The Relationship between Online Retailers' Reputation and Product Returns, British Journal of Management, 27 (1), 3-20. [4*] (B)


2015

Ivens, S., Walsh, G., Schaarschmidt, M. (2015). Does being reputable drive customer equity? Evidence from e-commerce, Proceedings of the International Conference on Information Systems (ICIS), http://aisel.aisnet.org/icis2015/proceedings/eBizeGov/1/. (A)

Schaarschmidt, M., Bertram, M., Walsh, G., Von Kortzfleisch, H. (2015). Customer Knowledge and Requirements Engineering in Customization Projects: A Multi-Method Case Study, Proceedings of the International Conference on Information Systems (ICIS), http://aisel.aisnet.org/icis2015/proceedings/ManagingIS/20/. (A)

Dose, D., Walsh, G. (2015). Sharing Money to Make Money - Analyzing Peer-to-Peer Sharing of Referral Rewards, Proceedings of the International Conference on Information Systems (ICIS), http://aisel.aisnet.org/icis2015/proceedings/EconofIS/6/. (A)

Schaarschmidt, M., Walsh, G., von Kortzfleisch, H. (2015). How do Firms Influence Open Source Software Communities? A Framework and Empirical Analysis of Different Governance Modes, Information and Organization, 28 (2), 99-114. [3*] (B)

Walsh, G., Beatty, S. E., Holloway, B. B. (2015). Measuring client-based corporate reputation in B2B professional services: scale development and validation. Journal of Services Marketing, 29 (3), 173-187.  [2*] (C)

Schaarschmidt, M., Walsh, G., Bertram, M., von Kortzfleisch, H. (2015). Customer-induced interactions and innovation in professional services: The case of software customization, International Journal of Innovation Management, 19 (2), (30 pages), 10.1142/S136391961550019X, [2*] (B)

Hille, P., Walsh, G., Cleveland, M. (2015). Consumer Fear of Online Identity Theft: Scale Development and Validation, Journal of Interactive Marketing, 30, 1-19. [3*] (B)

Walsh, G., Yang, Z., Dose, D., Hille, P. (2015). The Effect of Job-Related Demands and Resources on Service Employees' Willingness to Report Complaints: Germany Versus China, Journal of Service Research, 18 (2), 193-209. [4*] (A)

Brach, S., Walsh, G., Hennig-Thurau, T., Groth, M. (2015). A Dyadic Model of Customer-Orientation - Investigating Mediation and Moderation Effects, British Journal of Management, 26 (2), 292-309. [4*] (B)

Walsh, G., Northington, W. M., Hille, P., Dose, D. (2015). Service employees' willingness to report complaints scale: Cross-country application and replication, Journal of Business Research, 68 (3), 500-506. [3*] (B)

Bartikowski, B., Walsh, G. (2015). Attitude toward diversity: A test of identity-related antecedents and purchasing consequences, Journal of Business Research, 68 (3), 526-533. [3*] (B)

Shiu, E., Walsh, G., Hassan, L., Parry, S. (2015). The direct and moderating influences of individual-level cultural values within web engagement: A multi-country analysis of a public information website, Journal of Business Research, 68 (3), 534-541. [3*] (B)


2014

Nguyen, H., Groth, M., Walsh, G., Hennig-Thurau, T. (2014). The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation, Psychology & Marketing, 31(12), 1096-1109. [3*] (B)

Walsh, G., Shiu, E., Hassan, L. (2014). Cross-National Advertising and Behavioral Intentions: A Multi-Level Analysis, Journal of International Marketing, 22 (1), 77-97. [3*] (B)

Walsh, G., Shiu, E., Hassan, L. (2014). Replicating, validating, and reducing the length of the consumer perceived value scale, Journal of Business Research, 67 (3), 260-267. [3*] (B)

Bartikowski, B., Walsh, G. (2014). Attitude Contagion in Product Review Blogs: Posters and Lurkers, Electronic Markets, 24, 207-217. [2*] (B)

Walsh, G., Bartikowski, B., Beatty, S. E. (2014). Impacts of customer-based corporate reputation on non-monetary and monetary outcomes: The roles of commitment and service context risk, British Journal of Management, 26 (2), 166-185. [4*] (B)

Walsh, G., Möhring, M., Koot, C. (2014). Preventive Product Returns Management Systems: A Review and Model, Proceedings of the European Conference on Information Systems (ECIS), http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1246&context=ecis2014. (B)


2013

Schaarschmidt, M., Walsh, G., MacCormack, A., von Kortzfleisch, H. (2013). A problem-solving perspective on governance and product design in open source software projects: Conceptual issues and exploratory evidence, Proceedings of the International Conference on Information Systems (ICIS), http://aisel.aisnet.org/icis2013/proceedings/ ResearchInProgress/25/. (A)

Walsh, G., Bartikowski, B. (2013). Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally, Journal of Business Research, 66 (8), 989-995. [3*] (B)

Walsh, G., Bartikowski, B. (2013). Employee emotional labour and quitting intentions: Investigating the moderating effects of employee gender and age, European Journal of Marketing, 47 (8), 1213-1237. [3*] (C)

Klinner, N., Walsh, G. (2013). Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument, Journal of Business Research, 66 (5), 651-658. [3*] (B)


2012

Walsh, G., Schaarschmidt, M., von Kortzfleisch, H. (2012). Harnessing Free External Resources: Evidence from the Open Source Field, Proceedings of the International Conference on Information Systems (ICIS), Open Source Field, Proceedings of the International Conference on Information Systems (ICIS), http://aisel.aisnet.org/icis2012/proceedings/ResearchInProgress/1/. (A)

Rosenbaum, M., Walsh, G. (2012). Service Nepotism in the Marketplace, British Journal of Management, 23 (2), 241-256. [4*] (B)

Walsh, G., Elsner, R. (2012). Increasing the Effectiveness of Referral Management, European Management Journal, 30 (1), 74-81. [2*] (B)

Walsh, G., Gouthier, M., Gremler, D. D., Brach, S. (2012). What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations? International Business Review, 21 (5), 957-967. [3*] (B)


2011

Bartikowski, B., Walsh, G., Beatty, S. E. (2011). Culture and relationship ages as moderators in the corporate reputation role and loyalty relationship, Journal of Business Research, 64, 966-972. [3*] (B)

Shiu, E., Walsh, G., Shaw, D., Hassan, L. (2011). Consumer Uncertainty, Revisited, Psychology & Marketing, 28 (6), 584-607. [3*] (B)

Walsh, G., Hassan, L., Shiu, E., Michaeldiou, N., Beatty, S. E. (2011). How emotions mediate the link between store-environment cues, store-choice criteria, and marketing outcomes, Journal of Business Research, 64, 737-744. [3*] (B)

Hassan, L., Shiu, E., Walsh, G. (2011). An assessment of the Long-Term Orientation scale: A replication and extension based on findings across 10 European countries, International Marketing Review, 28 (1), 81-101. [3*] (B)

Walsh, G. (2011). Social Stressors as Indirect Antecedents of Employees' Quitting Intention, European Management Journal, 29 (1), 67-78. [2*] (B)

Bartikowski, B., Walsh, G. (2011). Investigating mediators between corporate reputation and customer outcomes, Journal of Business Research, 64 (1), 39-44. [3*] (B)


2010

Walsh, G., Schubert, P., Jones, C. (2010). Enterprise system investments for competitive advantage: An empirical study of Swiss SMEs, European Management Review, 7, 180-189. [1*] (B)

Walsh, G., Shiu, E., Hassan, L., Andrews, C. (2010). Segmentation in Social Marketing: Insights from the EU's Antismoking Campaign, European Journal of Marketing, 44 (7/8), 1140-1164. [3*] (C)

Walsh, G., Mitchell, V.-W. (2010). The Effect of Consumer Confusion Proneness on Word of Mouth, Trust, and Customer Satisfaction, European Journal of Marketing, 44 (6), 838-859. [3*] (C)

Walsh, G., Mitchell, V.-W., Miller, L., Kilian, T. (2010). Measuring Consumer Vulnerability to Perceived Product Similarity Problems and Its Consequences, Journal of Marketing Management, 26 (1/2), 146-162. [3*] (C)

Walsh, G., Hennig-Thurau, T., Bornemann, D., Sassenberg, K. (2010). Does Relationship Quality Matter in E-Services? A Comparison of Online and Offline Retailing, Journal of Retailing and Consumer Services, 17 (2), 130-142. [1*] (C)


2009

Groth, M., Hennig-Thurau, T., Walsh, G. (2009). Customer reactions to emotional labor: The roles ofemployee acting strategies and customer detection accuracy, Academy of Management Journal, 52 (5, October), 958-974. [4*] (A+)

Walsh, G., Beatty, S. E., Shiu, E. (2009). The customer-based corporate reputation scale: Replication and short form, Journal of Business Research, 62 (10), 924-930. [3*] (B)

Walsh, G., Mitchell, V.-W., Jackson, P., Beatty, S. E. (2009). Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective, British Journal of Management, 20 (2), 187-203. [4*] (B)

Walsh, G. (2009). Disadvantaged Consumers' Experiences of Marketplace Discrimination in Services: A Conceptual Model of Antecedents and Customer Outcomes, Journal of Marketing Management, 25 (1/2), 143-169. [3*] (C)

Shiu, E., Hassan, L., Walsh, G. (2009). Demarketing tobacco through governmental policies - The 4Ps revisited, Journal of Business Research, 62 (2), 269-278. [3*] (B)


2008

Walsh, G., Evanschitzky, H., Wunderlich, M. (2008). Identification and Analysis of Moderator Variables: Investigating the Customer Satisfaction-Loyalty Link, European Journal of Marketing, 42 (9/10), 977-1004. [3*] (C)

Zhang, J., Beatty, S. E., Walsh, G. (2008). Review and future directions of cross-cultural consumer services research, Journal of Business Research, 61 (3), 211-224. [3*] (B)


2007

Walsh, G., Beatty, S. E. (2007). Customer-based corporate reputation of a service firm: scale development and validation, Journal of the Academy of Marketing Science, 35 (1), 127-143. [3*] (A)

Hennig-Thurau, T., Houston, M., Walsh, G. (2007). Determinants of Motion Picture Box Office and Profitability: An Interrelationship Approach, Review of Managerial Science, 1 (1), 65-92. (B)

Walsh, G., Hennig-Thurau, T., Mitchell, V.-W. (2007). Assessing Consumer Confusion Proneness: Scale Development and Model Testing, Journal of Marketing Management, 23 (7/8), 697-721. [3*] (C)

Hassan, L. M., Walsh, G., Shiu, E., Hastings, G., Harris, F. (2007). Modeling Persuasion in Social Advertising - A Study of Responsible Thinking in Antismoking Promotion in Eight Eastern EU Member States, Journal of Advertising, 36 (2), 15-31. [3*] (B)


2006

Hennig-Thurau, T., Houston, M., Walsh, G. (2006). The Differing Roles of Success Drivers Across Sequential Channels: An Application to the Motion Picture Industry, Journal of the Academy of Marketing Science, 34 (4), 559-575. [3*] (A)

Walsh, G., Dinnie, K., Wiedmann, K.-P. (2006). How Do Corporate Reputation and Customer Satisfaction Impact Customer Defection? A Study of Private Energy Customers in Germany, Journal of Services Marketing, 20 (6), 412-420. [2*] (C)


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